HD Decisions

About HD Decisions

Operating in the UK Financial Services market since 2008, HD decisions offers innovative solutions for everyday transactions. Part of the Experian Group, the company has grown every year since inception and it’s tailored services are now used by approximately 9,000 people per day (that’s around 3 million people per year).

The Challenges

Following their initial monumental success, HD realised such growth would be unsustainable in the long run with their then IT model. With the financial sector being extremely risk averse, they needed a solution that could ensure the security of their customers’ data, thus protecting their burgeoning reputation.
In order to secure partnerships with banks, HD faced stringent business-wide audits in order to prove their suitability as a provider. A requirement to host data securely on an external network was proving a deal breaker due to the difficulty they would have combating the inherent cyber security / hacking threats.

Atlas was appointed due to the requirement of a customer in the banking sector to provide a robust desktop solution for fulfilling our technological security specifications as well as providing guidance and support progressing through the audit process.

Operations Director, HD Decisions

The Atlas Cloud Solution

As a starting point, Atlas Cloud recognised a need for Two-Factor Authentication. A small change like this one meant that each individual was practicing security, by using a username, password and a one-time passcode to log in.

Upon implementation, Atlas began to provide HD with what they described as their virtual office, a system they could integrate with other server centres that catered for the production side of their business. Via secure managed connections, HD is now able to combine two cloud systems and continue to operate in the same manner with the same, if not greater, success they always had.
The virtual office approach also incorporated a new email system; encrypted email functionality allows for greater security, encrypting the message should HD choose to do so – a vital feature for operations in financial services with sensitive information.
The cloud also assisted HD with auditing their own staff in order to minimise internal risks such as data theft. The full audit allowed management to know exactly when employees logged into the system, what they were doing and for how long.

We’re delighted by their service and impressed by their strong focus on security such as offering to implement Two-Factor Authentication amongst other services all within an ISO 27001 framework.

Operations Director, HD Decisions

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