Why a multi-device world requires a new IT model

A couple of decades ago you could count the number of devices available to you to perform your work on one - maybe two - finger(s). But now, with device ownership exploding, what implications does this have for your IT function?
Martin Sharpe
Man using a tablet and a laptop in a cafe

The Changing Device Landscape

Device usage is increasing at an exponential rate with the average consumer expected to own around 15 connected devices by 2030 (Martech Advisor  ). Nowadays most people carry the Internet around with them in their pocket thanks to Smartphones. Tablets are becoming increasingly commonplace and when paired with a keyboard and mouse have even become a highly credible replacement to the laptop.

Work-Issued Devices

In many businesses these days, employees are issued with more than one work device (e.g. a desktop and a laptop) and often they’re consuming work email on their Smartphone as well. With so many devices accessing / storing company data outside of the company network, there’s a significant risk of data breach. With a Server-Led IT model, like Desktop 365, data is never stored on devices. Desktops, applications and files are all stored and accessed via the Internet, with all your activity actually taking place in a secure data centre.

BYOD

The explosion in multiple device ownership lends itself very well to the implementation of a Bring Your Own Device strategy. Why not offer your staff the option to use their own devices should they so wish? For a start, they’re likely to be more familiar / comfortable with using their own devices. This brings inherent productivity benefits, but if that’s not enough for you then how about the fact that it can save you money? No need to buy everyone laptops for remote / home working and they can even use their own device in the office, cutting down on the number of workstations required. experience regardless of the device…
Of course, all of the above is only really possible if you’re able to offer a consistent working experience regardless of the device…
Pictures of people working on multiple devices. A phone, a laptop and a tablet.

A Unified Experience

With a Device-Led IT model it’s difficult to deliver a consistent user experience. Outside of using your primary work device in the office, the process of connecting to and completing your work is likely to be heavily disjointed and frustrating. You may not have access to certain files or applications and collaboration with colleagues can be hindered.
However, if you introduce a Server-Led IT model such as Desktop 365, your user experience will be exactly the same regardless of the device you’re using or where you’re using it. Everything takes place on a server in a data centre, so it’s always the same every time you connect. This makes for a much more efficient and productive working environment, with seamless transition between devices.

Securing Multiple Devices

A multi-device world presents significant security risk. With so many potential endpoint devices being used by employees, regardless of whether sanctioned or not, it’s hard to keep control of everything under a Device-Led IT model. How do you know what data users are storing on unknown devices or prevent them from emailing files back and forward to circumvent sub-standard network storage access?
Before the advent of the Server-Led IT approach it was hard to address these issues, but now, with solutions like Desktop 365, the process is far easier. Firstly, no data is stored on devices, thus plugging one of the biggest holes in security. On top of this, users access their workspace via secure Multi-Factor Authentication rather than relying on an easily hacked password. IT can have central control of individual workspaces, pushing out software patches and updates to all users simultaneously. With central control comes a 360 view of user activity that was not previously possible, which in turn allows for more granular security controls. Even SaaS app security can be enhanced.

Rising Expectations

You might think that surely it’s just easier to lock everything down and restrict access to within the office? Maybe 20 years ago. But this is 2020. People have become accustomed to using a multitude of devices in their personal life and those devices are becoming increasingly in-sync. This has raised expectations of how workplace tech should look and perform. On top of this, people expect to be able to work more flexibly to fit work into their increasingly busy lives. Not being able to provide a modern working experience can set you at a great disadvantage in the employment market.
Server-Led IT allows for easier roll-out and control of multiple devices and can facilitate a BYOD strategy. Additionally, it can allow companies to provide more flexible working arrangements so that they can attract the best talent. With a solution like Desktop 365, more devices does not have to equal less secure. There has never been a better time to embrace multi-device usage and modernise your workplace.

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About Desktop 365

The new standard of desktop computing, Desktop 365 is a plug-and-play Citrix and Microsoft solution – delivered by Atlas Cloud.

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